Free Shipping Information
We're pleased to offer free standard shipping to the lower 48 US states for all orders with a minimum shopping cart subtotal of $99! This means free ground shipping on all instruments, most amps, and many of our cases, bows and electronics items!* To take advantage of the free standard shipping offer:
- add your qualifying item(s) to the shopping cart
- enter your State and Zip Code to get a quote
- select 'UPS Ground' ($0.00) as your shipping method. (We reserve the option to ship your qualifying order for free using a method other than 'UPS Ground.' All shipments are fully insured and, whenever possible, we provide tracking information to you.)
The charge for UPS Ground shipping should be $0.00 automatically for qualifying orders and shipping destinations. If you feel your order or location should qualify for free shipping but does not in our shopping cart, please contact us so we can assist you. Your items will be carefully packed and shipped fully insured and should arrive according to the transit time map below.
*Free ground shipping offer excludes the Powerwerks Sub-woofer, Kustom Deep KXB1, DeepEnd 50 and Deep End 200-210 amps..
Place your order before 2pm EST to increase the likelihood it ships the same business day! We do our best to ship orders of in-stock items within 24 hours of order placement, or by end of business on Monday for online orders placed over the weekend. If an item you ordered turns out to be backordered or otherwise unavailable we will contact you within 1 business day to let you know this and provide a delivery time-frame.
We take great care to carefully package your purchase and ship it to you fully insured anywhere in the world! We ship through trusted carriers such as UPS, FedEx and USPS at our discretion depending on whichever method is cheapest or fastest to deliver. If you have a specific carrier preference or need to expedite shipping, try selecting the appropriate options at checkout. If you need assistance with this or would like an accurate shipping quote, please contact us directly.
UPS ground shipping transit times will vary depending on your distance from our shop in Durham, North Carolina. Consult this map of UPS delivery estimates for transit time to your location.