Shipping policy

Free Shipping

We offer free shipping within the lower 48 United States on most orders over $99. Qualifying orders are shipped by UPS, FedEx, or USPS at our discretion. If you feel your order or location should qualify for free shipping but you are being charged for shipping in the shopping cart, please contact us so we can assist you.

*Excludes BAM Wood Violins Viper hard cases (unless purchased and shipping with a Viper instrument). Some other items may excluded based on exceptional size or weight. Exclusions are displayed on product listing.

Tax & Duty

Applicable sales tax, Value Added Tax (VAT), and duty are calculated based on your shipping address and are displayed at checkout. If no taxes are shown, then none are owed in your locale.*

Orders shipping outside the US are shipped DDP (delivery duties paid), meaning we collect and remit taxes and duty on your behalf, so you will not owe anything further in order to receive your parcel.

*Cloudvocal products such as iSolo wirelss mic/pickuo and EverSync IEM may dropship from the manufacturer in Taiwan. There is a flat $9.95 shipping fee, however, tax & duty will be owed before your package can be delivered. You will be contacted by the carrier to make payment.

Transit Times

Free shipping and ground shipping transit time varies, and delivery date is not guaranteed. Weekend days are not included in estimates, although FedEx or USPS delivery may occur on a Saturday. If you require delivery on a specific day,  select an expedited shipping method at checkout or contact us so we can help you choose the best method.

Handling Period

Place your order before 12pm Eastern time to increase the likelihood it ships the same business day. We do our best to ship orders of in-stock items within 1 business day (within 24 hours of order or by end of business on days following weekends or holidays). If an item you ordered turns out to be backordered or otherwise unavailable we will contact you within 1 business day to let you know this and provide a delivery time-frame.

Packaging, Insurance, and Damage Claims

We take great care to carefully package your items securely to protect against possible damage. For instruments, this includes packing the bridge to prevent falling, and placement in a case (or manufacturer's shipping box). The vast majority of our shipments arrive in perfect condition.

For your protection and ours, all shipments are insured for their replacement value. Items damaged in shipping will be replaced or refunded based on our refund policy.

If you receive a shipping box that looks damaged, check the contents before contacting us about potential damage. The shipping box is designed to withstand impact and crushing. In almost all cases, the merchandise inside will be fine despite the condition of the box.

In the rare event that you discover damage to your gear sustained during shipping, contact us immediately so that we can initiate a damage claim on your behalf and work to get your item replaced. You may need to keep the damaged goods, carton and packaging material until a representative of the shipping company can inspect them.

Responsibility for delivery of goods lies with Electric Violin Shop and our shipping carriers only, and only to the shipping address(es) provided. Once delivered to the shipping address, Electric Violin Shop assumes no responsibility for loss or damage by 3rd parties, e.g. freight forwarders or private parcel carriers/individuals. In the event a parcel is lost, stolen, or damaged, Electric Violin Shop will replace (when possible) or refund its contents, pending reasonable proof from the customer (i.e. shipment tracking or photographic evidence). In order to be replaced or refunded, stolen parcels valued over $2,500 USD will require that the customer provide a police report documenting the theft, for insurance purposes.